Privacy Policy

Effective Date: January 1, 2026

Ground Up Contracting ("Ground Up Contracting," "Company," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you provide when using our website, https://groundupcontracting.co, requesting an estimate, scheduling services, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

IMPORTANT NOTICE REGARDING SMS COMMUNICATIONS

Ground Up Contracting does not sell, rent, or share customer SMS opt-in information, including mobile phone numbers or consent records, with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data is used solely to communicate with you regarding the services you have requested and to provide customer support.

1. Information We Collect

Depending on how you interact with our website or services, we may collect the following information.

Personal Information

Name
Email address
Phone number
Property address
Billing information (when applicable)
Project details
Photos or documents you voluntarily submit
Communication preferences
SMS and email consent records

Automatically Collected Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website activity
Pages viewed
Referring websites
Date and time of your visit
Cookies and similar technologies

Customer Communications

We may retain records of:

Estimate requests
Appointment scheduling
Customer service inquiries
Emails
Phone calls
Text messages
Project history
Customer feedback

2. How We Use Your Information

We use your information to:

Respond to estimate requests
Schedule consultations and appointments
Provide remodeling and construction services
Process invoices and payments
Communicate project updates
Improve our website and customer experience
Respond to customer support requests
Send requested marketing communications
Protect against fraud and unauthorized activity
Maintain records of communication preferences and consent
Comply with legal obligations

3. SMS Messaging Program

If you choose to opt in, Ground Up Contracting may send text messages related to:

Estimate confirmations
Appointment reminders
Scheduling updates
Customer support
Project communications
Service follow-ups
Promotional offers (only with your express consent)

Consent

By providing your mobile phone number and opting in, you authorize Ground Up Contracting to send SMS messages regarding the services you requested.

Providing consent is voluntary and is not a condition of purchasing any products or services.

Message Frequency

Message frequency varies depending on your interaction with our company.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier.

Opt-Out

You may opt out at any time by replying:

STOP

After opting out, you will receive one final confirmation message and no further text messages unless you opt in again.

Help

For assistance, reply:

HELP

or contact us directly using the information below.

4. Information Sharing

Ground Up Contracting does not sell your personal information.

We may share information only with trusted service providers that assist in operating our business, including:

Payment processors
Scheduling software
CRM providers
SMS delivery providers
Email service providers
Website hosting providers
Analytics providers

These companies may only use your information to provide services on our behalf.

No mobile information or SMS consent records will be shared with third parties or affiliates for marketing or promotional purposes.

5. Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with legal obligations
Respond to court orders
Protect our legal rights
Prevent fraud
Protect the safety of customers or the public

6. Data Security

Ground Up Contracting takes reasonable administrative, technical, and physical safeguards to protect your information.

Security measures include:

Secure website encryption (SSL)
Password-protected systems
Limited employee access
Secure payment processing
Regular software updates
Data backup procedures

While we strive to protect your information, no system can guarantee absolute security.

7. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

Improve website functionality
Analyze visitor behavior
Measure marketing performance
Remember your preferences
Enhance your browsing experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

8. Third-Party Services

Our website may include links to third-party websites or services.

Ground Up Contracting is not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of personal information
Withdraw marketing consent
Opt out of SMS communications
Opt out of marketing emails
Request information regarding how your data is processed

To exercise these rights, contact us using the information below.

10. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that information from a child has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

Ground Up Contracting may update this Privacy Policy periodically.

When changes are made, the updated version will be posted at:

https://groundupcontracting.co/privacy-policy

The Effective Date at the top of this page will reflect the most recent revision.

12. Contact Us

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Ground Up Contracting

Website: https://groundupcontracting.co

Phone: (302) 258-9820

Email: groundupcontracting01@gmail.com

Service Area: Sussex County, Delaware

By using our website, submitting an estimate request, scheduling services, or otherwise interacting with Ground Up Contracting, you acknowledge that you have read and agree to this Privacy Policy.